| Working with Microsoft Dynamics(TM) CRM 4.0 |  | Authors: Mike Snyder, Jim Steger
Publisher: Microsoft Press
Category: Book
List Price: $49.99
Buy New: $40.00
as of 2/6/2012 16:13 EST details
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New (16) Used (33) from $0.70
Seller: cas_2001
Sales Rank: 278,007
Languages: English (Unknown), English (Original Language), English (Published)
Media: Paperback
Edition: 2nd ed.
Pages: 624
Number Of Items: 1
Shipping Weight (lbs): 2.7
Dimensions (in): 9 x 7.3 x 1.5
ISBN: 0735623783
EAN: 9780735623781
ASIN: 0735623783
Publication Date: March 10, 2008
Availability: Usually ships in 1-2 business days
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Product Description
Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be delivered as an on-demand service through Microsoft® Office Live. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications including Microsoft Office Outlook®, Microsoft Office InfoPath®, and Microsoft SharePoint® Products and Technologies this is one of the only books written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. And power users will learn how to customize individual Microsoft Dynamics CRM 4.0 experiences. Key Book Benefits: Delivers practical information from expert authors who have deployed, customized, and maintained Microsoft Dynamics CRM in the field Provides case studies, integration and performance guidelines, and toolsets Includes code samples, and demo data will be available on the Web
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